Client Liaison Volunteer

Client Liaison and Admin volunteer

Citizens Advice Merton and Lambeth (CAML) is a local charity dedicated to providing information, support and advice to individuals and families who live, work or study in Merton or Lambeth. We also work to raise awareness and understanding of the challenging issues affecting our clients and communities.

Aim of this role

Client Liaison and Admin volunteers are the first point of contact for our clients. They welcome all clients and other visitors to the CAML offices and explain to the client how long they might be waiting and what will happen and give out a form for clients to fill in.

As a Client Liaison and Admin volunteer, you will be part of CAML Information Team. You will:

·         complete an induction to Citizens Advice and training for your role

·         help with the day to day running of our offices

·         using our Case Management System and following CAML procedures search for, create and update clients’ files

·         print and scan documents using a printer facilities

·         Be part of a friendly and supportive charity team

·         Develop transferable skills for employment, training or other volunteering opportunities

·         Have an opportunity to progress with your training and develop knowledge of some of our key enquiry areas

Locations

We need Advisers in our main offices in Kennington, Morden and Mitcham and different outreach locations in Merton and Lambeth. All three offices are well-connected to public transport, and the office in Mitcham has a car park.

What’s in it for you?

·         make a real difference to people’s lives

·         build on valuable skills such as communication, listening and problem solving, and increase your employability

·         work with a range of different people, independently and in a team.

·         have a positive impact in your community.

And we’ll reimburse expenses too.

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

·         be friendly and approachable

·         respect views, values and cultures that are different to your own

·         have good IT skills

·         be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection

·         be willing to undertake training in your role

Commitment

Our offices are open to the public from 10am to 4pm, five days a week. Our volunteers are typically with us for one day per week or more. We are looking for volunteers who are able to be with us for at least 5 hours per day, starting at 9.30am.

We agree days and times with you, and these can be changed if needed. If for any reason you’re unable to attend we ask you let your team know.

Ideally we ask for 8 hours per week, which can be over one day or spread over two days, for at least 9 months.

We can be flexible so come and talk to us.

Valuing inclusion

Our volunteers come from a range of backgrounds and we particularly welcome applications from racially minoritised people/people of colour, disabled people, people with physical or mental health conditions, LGBTQ+ and non-binary people.

If you are interested in becoming an adviser and would like to discuss flexibility around location, time, ‘what you will do’ and how we can support you please contact us.

How to apply

If this volunteering role is of interest, we would be delighted to hear from you.  Please send the completed Application Form and Diversity Monitoring Form to volunteering@caml.org.uk by April 3rd 2025. Shortlisted applicants will then be invited to meet with us and find out more about the role and the charity. 

We are registered with the Information Commissioner’s Office and will process your personal data in accordance with the General Data Protection Regulation and Data Protection Act 2018. Please refer to our online Privacy Policy at www.caml.org.uk for more information on how your personal data will be processed and stored.