How we give advice in Lambeth
In Lambeth we work together with Brixton Advice Centre, Centre 70 and Lambeth Law Centre to deliver the One Lambeth Advice service. Our aim is to guide you in the right direction, give you information to solve your own enquiry and, where necessary, assist you in solving your problem.
We take you through a simple journey when you contact us. First we see if there’s any information we have that can help you. Want to report repairs to your landlord? We have a sample letter for that. Want to complain about a dodgy TV you bought? We’ve got a sample letter for that too.
If your situation is more complicated, we take you through an assessment. This is a quick interview we can do by freephone, face-to-face in a drop-in session, via email or web chat. See below for the different ways to contact us and the opening hours for each of these.
If your problem is tricky and you need some expert help with it then our assessors can book you an appointment with one of our trained advisers.
Call 0800 254 0298 between 10.00am-4.00pm Monday to Friday. This is a freephone number whether you are using a landline, payphone or your mobile. If it’s more convenient, you can also use the phones at any of our locations, see below.
Email or Web chat
To send us an email, please complete this form. If this is sent outside 10.00am-4.00pm Monday to Friday, we will look at it the next working day.
Web chat is like texting – only quicker! Click on the Live Chat button on the One Lambeth Advice site.
Visit our Streatham office
Address: 1 Barrhill Road, Streatham, London, SW2 4RJ
Our Streatham office is open from 10.00am-4.00pm Monday to Thursday but we offer different types of help on different days.
|Monday||Drop-in 10.00 – 2.00pm
Info Service: 2.00pm – 4.00pm
|Tuesday||Info Service 10.00am – 4.00pm
|Thursday||Drop-in 10.00 – 2.00pm
Info Service: 2.00pm – 4.00pm
You can attend our Monday and Thursday drop-in sessions without an appointment.
We offer an Info Service after the two drop-in sessions and all day Tuesday. Here our Advice Guides are available to help you get information – look for the bright yellow T-Shirt with “Here To Help” written on it. You can access our information on our computers and use our phones to try resolve your problem. And you can have an initial phone assessment – if an appointment is needed at the end of that assessment then our telephone staff and volunteers can usually book one for you.
You can also find our Advice Guides in Olive Morris House on Brixton Hill every day. They can help you with information, there are PCs you can use and telephones so you can get through to one of our telephone assessors.
Helping us to help you
We’re here to help and we can best do that the more information you give us about your circumstances:
- let us know if there is an important date coming up for your problem;
- bring as much paperwork with you as possible to an appointment;
- we have some specific service for tenants of social housing (i.e Lambeth Council or a Housing Association) and also for tenants of London & Quadrant – so let us know if this applies to you.
If you can’t make an appointment, let us know so we can offer it to someone else.
And please remember…we don’t make the law, we just advise on it so we can’t guarantee giving you an answer that you’ll like. Good advice isn’t always good news.