Tim Clark, Interim CEO
I am a passionate believer in access to justice for everyone, regardless of means or circumstances, and for this reason I have spent over 16 years working within the Citizens Advice movement.
I was CEO at Citizens Advice Barnet for over 7 years between 2007 and 2014, growing the organisation during a period of general funding uncertainty for the sector, and increasing its income by nearly 50%. I also transformed its performance so that it assisted more new clients than any other London bureau whilst achieving the highest possible scoring category at all independent audits carried out between 2008 and 2012. Prior to this role I also held the positions of service manager and advice session supervisor there, having first completed the volunteer generalist adviser training in 2001.
Since becoming a consultant in 2014 I have worked with a total of 56 local Citizens Advice across London, Hertfordshire, Essex, Dorset, Warwickshire, Oxfordshire, Buckinghamshire, Wales, Liverpool and Greater Manchester. I have also worked with national charities Citizens Advice and the MS Society, as well as independent advice agencies and local community groups.
I am very excited to be working with CAML, and its dedicated band of paid staff, volunteers and trustees, as interim CEO, to help ensure that its vital services can be maintained effectively and that local people can easily access the help they need.
Matt Brown, Service Manager
My job is to make sure our services and contracts are running properly so people get the right advice when they need it. A typical day might include chatting with a funder about some developments our service could take, discussing the likely impact of a legal change with some of our staff, meeting with a partner agency, checking over some figures to make sure we’re monitoring our service correctly, discussing case tactics with a volunteer, checking progress on a project and catching up with some of the staff I manage. It’s a varied job that takes me all over both Boroughs we operate in – no two days are the same!
I’ve been with Citizens Advice for most of the last 20 years as a specialist caseworker in Welfare Rights, a manager or as a self-employed consultant. I remain as committed to the aims and principles of Citizens Advice as the day I started.
In non-work life, I like cryptic crosswords, playing and composing music, cricket and discovering new bits of London. I also volunteer myself and am a Trustee of a North London charity. My charitable works extend to supporting a very bad football team with a glorious past!
Peter Bradley, Head of People
My role is about making sure that the people who work or volunteer with CAML are supported as well as possible, so that we can provide high quality services to our customers. My responsibilities include making sure that we recruit the people we need to deliver our service, making sure they have opportunities to learn and develop and that their managers have all the tools and support they need to manage their teams. I make sure that volunteers and staff are involved in the way that the service works, ensure people’s achievements are celebrated… and I also throw in a bit of party planning when I get the chance.
I have background in managing volunteers and the services they provide – including preparing volunteers for international development placements and managing volunteer mentoring projects working with ex-offenders. I’m an enthusiastic volunteer myself, having worked as a mentor, as a football coach and as part of a gardening project. Outside of work, I like to read, go running, do a bit of cooking, and watch a lot of American Football.