First you should read Volunteer with Us – this describes what our main volunteer roles are, where they are based and the time commitment required.
So when you have decided what you want to do this is how the process of becoming a volunteer works:
- First send us some details about yourself see below.
- We will then get in touch with you to explain a bit more about the role, for example when our interviews are scheduled, and when we expect to be starting training, plus a little bit more about the service.
- We will also email you a link to complete an application form for a specific role. This will ask for some more details about why you would like to be part of Citizens Advice and the skills you will bring to the role, as well as the days and times you are available to volunteer.
- Once your application has been accepted, you will be invited for an Assessment – this is not as formal as a job interview and it is not a competitive process. The intention is to check that the role is the right one for you, and if not to try to find one that is. For example, as part of the Gateway Assessment process, we ask you to manage a mock telephone call to assess your level of confidence with this type of work.
- Once a decision has been made we would follow up with the references you have supplied.
- Assuming that these are satisfactory, you would be ready to start your training! There is more information about what training is provided for each of the Roles on the Volunteer with Us page.
To register your interest in volunteering with us, please complete this form.